Policy Privacy

General terms and conditions

1. General

All provisions of services by FirstClass SRL shall exclusively be governed by the present General terms and

2. Orders and offers
All orders placed, imply the Client’s full acceptance of the present General terms and conditions of sale. All
orders placed by the Client shall be binding and cannot be removed or annulled. All offers made by
FirstClass SRL are non-binding. Only orders placed by the Client and accepted by FirstClass SRL shall be
binding for FirstClass SRL. Rates quoted prior to service are only an initial estimate of the cost of services
reserved. Wait time and/or additional services may change the final price. Any quoted rate is based on the
exchange rate in effect at the time of booking. The final bill will be calculated using the exchange rate in
effect at the time of billing.

3. Price and payment
3.1. The Client accepts the current rates mentioned on the order confirmation. The due amount will be
charged according to the performance, per day, per hour or by means of an agreed amount for transfers.

3.2. The services of the chauffeur and the use of the car are included in the rental price in accordance with
the instructions given by the Client; as are petrol and passenger insurance.

3.3. The rental price does not include the chauffeur’s board and lodging charges nor the cost of telephone
calls, tolls and parking. These costs are invoiced to the Client at the price mentioned in the tariffs.

3.4. FirstClass SRL is entitled to adapt its prices without any prior notification depending, amongst other, on
the evolution of the consumer price index.

3.5. The Client undertakes to settle the amount of the invoice at the end of the performance. A prepayment
may be requested by FirstClass SRL, who accepts however payment by all major credit cards (Amex, Visa
and MasterCard).

3.6. In the event of late payment, the Client shall be liable to FirstClass SRL for interest on arrears at the
rate of 12 % per year, without a warning or notice to that effect being necessary on the part of FirstClass
SRL. Immediately upon default payment, at the moment of the delivery or the agreed expire date, the
amount of the invoice shall automatically be increased with a fixed compensation for damages of 15 % of the
outstanding amount of the invoice, without it ever being less than 50 €.

3.7. The formulation of a complaint by the Client, does not entitle the Client to delay the payment of the
invoice or to compensate an invoice due by the client and an invoice due by FirstClass SRL to the Client.

4. Complaints
All the services are regarded as accepted on behalf of the Client, except complaint written and
recommended to the social seat at the latest 7 days after the execution of the contract.

5. Change, Cancellation and No Show Policy
A change fee or late cancellation fee of the base rate will be charged, unless the all-inclusive charge is less
which then applies, to all transfer or hourly reservations changed or cancelled within the minimum stated
time and prior to the scheduled pick up time in the city of service. For all other countries, the applicable base
transfer rate applies, and for hourly service, the change or late cancellation fee is equal to the hourly

A no show fee equal to the hourly minimum or base transfer, as applicable, for the confirmed vehicle plus
airport fee, fuel surcharge, tolls, and parking, if applicable, will apply should the passenger fail to cancel or
meet the chauffeur at the designated pick up location for all reservations.
To avoid either a late cancellation or no show fee, the reservation(s) must be cancelled in accordance with
the cancellation. You may either call +32498887226 or cancel the reservation by e-mail
If you experience difficulty locating your chauffeur, please call our 24hours telephone number
+32498887226. Leaving the pick-up location without notifying FirstClass SRL will result in a no-show fee.
For any cancellation 48 hours or more before the beginning of the service, no charge is due.
For cancellations between 48 hours and 24 hours prior to the beginning of the service, 25% of what
originally was booked is due. For cancellations between 12 hours and 24 hours prior to the beginning of the
service, 50% of the amount of what was originally booked is due. For cancellation 12 hours prior to the
beginning of the service, the total amount of what originally was booked is due. For all coach business, all
cancellations within 48 hours of the beginning of the service will be charged at 100% of what originally was

5. Way of working
5.1 Garage-to-Garage Calculations
Garage-to-Garage means charges are calculated by applying the applicable hourly rate commencing from
the time the chauffeur departs the garage to begin service and continuing through such time the chauffeur
concludes service and returns to the garage. The minimum number of billable hours appears in the estimate,
however the actual billable hours may exceed the minimum. For services in some countries, a kilometer
charge might also apply.

5.2 Wait Time – Airport Transfer
Wait time is not charged for commercial flights unless customers choose to deviate from proceeding to the
stated customer/chauffeur meeting location. In such instances, wait time beyond twenty (30) minutes will
incur the transfer base charge plus the hourly charge prorated in fifteen (15) minute intervals.

5.3 Wait Time – Point-to-Point Transfer
Customers are permitted twenty (20) minutes of wait time after the scheduled pickup time. Wait time beyond
the twenty (20) minutes will incur the transfer base charge plus the hourly charge prorated in fifteen (15)
minute intervals.

5.4 Extra Stops
Customers are allowed to make one stop which does not exceed fifteen (15) minutes during a transfer. If the
stop exceeds fifteen (15) minutes, the customer will be charged the hourly base rate. If there is more than
one stop, or if the one stop lasts more than forty-five (45) minutes, then the trip will also convert to an hourly

6. Limitation of responsibility
6.1. In case of contractual breach, FirstClass SRL shall only be liable within the following conditions and

(i) General limitation of responsibility: FirstClass SRL is only responsible in case of severe breach
of the contractual stipulations, of which is proved that is has been directly caused by A
FirstClass SRL.

(ii) Exclusion of certain damages:
1. FirstClass SRL is not liable for (whichever the cause of liability is: contractual or extracontractual
damage or damage ensued from a Legal or regulatory obligation) any kind of
special, indirect or consequential damages or losses, loss of sales or profits, the damages
hereby caused and immaterial damages or more generally any kind of damages of which
FirstClass SRL cannot control the prevention or the evolution, and FirstClass SRL shall
under no circumstances indemnify these kind of damages.

2. FirstClass SRL shall not be held responsible for any breakdown, accident to the car or
delay from whatever cause, and the Client undertakes not to claim any compensation or

3. The Client releases FirstClass SRL from any responsibility in case of loss, theft or damage
occurring to valuables transported in the car.

4. FirstClass SRL requires his staff to behave with total courtesy towards the persons driven.
Nevertheless, the Client renounces any claim against FirstClass SRL in case of dispute
with the chauffeur of the car. FirstClass SRL declines any liability in case of abnormal
behaviour of the driver for whom he can in no case be held responsible.
(iii) Limitation of responsibility in the amount – limitation of the repair: Any responsibility of
FirstClass SRL that is not explicitly excluded by the present General terms and conditions shall
be limited to the compensation for damages and interests, limited to the maximum amount of
the price paid for the service.

6.2. All circumstances and events beyond the reasonable control of FirstClass SRL, as well as events of
“force majeure”, such as, among other things, strike, war, uproar, mobilization, epidemic, bad weather,
shortage of material or means of transport, fires, machine breakdowns, etc… exonerate FirstClass SRL
from any liability.

6.3. Child Safety Seats. FirstClass SRL can never be held responsible for misplaced Child Safety Seats.
We can however provide one for customers, but it is to the customer to check whether the seat is
installed properly. Most of the drivers don’t have any children and they are thus not familiar with such

6.4. Lost or Misplaced Items. FirstClass SRL assumes no liability for any lost or misplaced personal
property or any other items.

7. Subcontracting and transfer
FirstClass SRL is entitled to partially or completely subcontract the execution of the services to whichever
third party without the prior and written consent of the Client. FirstClass SRL is also entitled to partially or
completely transfer the services to whichever third party without the prior and written consent of the Client.

8. Divisibility
The invalidity or inapplicability of any of the stipulations of the present General terms and conditions shall not
affect in any respect whatsoever the validity of the applicability of the other stipulations. As far as may be
necessary, parties engage their self to replace the invalid or inapplicable stipulation by a valid clause,
satisfying the economic intent of the original provisions to the maximum extent.

9. Governing law and jurisdiction
The present General terms and conditions shall be exclusively subject to Belgian law. Any dispute shall be
initiated exclusively before the Courts of the Brussels district.